Conflict Management Services

Services include:

  • Assessment of conflict, team and relationship functioning
  • Advice and conflict coaching to leaders
  • Mediation and conflict resolution interventions
  • Early Intervention and Facilitation services
  • Reports and recommendations

Conflict Management & Mediation is more than just 'putting people in a room and telling them to work it out like adults'. It's a sophisticated, professional and diplomatic process that draws on specialist skills and knowledge about communication, human factors and psychology. Many simple 'mediations' go wrong because the parties involved feel unprepared, unsafe, unclear and unsupported, even when leaders have the best intentions to be supportive. YES will provide advice, support and practical assistance to help resolve negative workplace behaviour, manage conflict and restore positive, professional and productive relationships. If mediation is not the most appropriate assessment, an alternative conflict resolution process will be recommended. Benefits include: Increased performance, productivity and motivation; employee retention; reduced stress, absenteeism and presenteeism; enhanced workplace communication, team functioning and effectiveness; and development of conflict resolution skills.

Determine the Level of Conflict in your situation, click here for our CHECKLIST assessment.

Use the checklist to help observe your situation and determine the level of conflict operating. At all levels there are proactive and helpful interventions to assist you. Your YES facilitator or coach can explore these with you.